Please read these terms and conditions carefully before using Hans Tour and Travels Cab Services. By booking a ride or using our services, you agree to be bound by the following terms and conditions:
1. Booking and Payments: a. Bookings can be made through our website, mobile application, or by contacting our customer support team. b. Payments can be made via cash, credit/debit cards, or other approved payment methods.
2. Cancellation and Refunds: a. Cancellation of a ride must be done at least [X] hours before the scheduled pick-up time. b. If a cancellation is made within [X] hours of the scheduled pick-up time, a cancellation fee may apply. c. Refunds for cancellations will be processed according to our refund policy.
3. Safety and Conduct: a. Passengers are required to wear seat belts at all times during the ride. b. Passengers must refrain from any behavior that may cause harm, discomfort, or inconvenience to the driver or other passengers. c. The consumption of alcohol, drugs, or any illegal substances is strictly prohibited in the vehicles.
4. Liability: a. The Company is not liable for any delays, losses, damages, or inconvenience caused due to factors beyond our control, such as traffic conditions, weather, or unforeseen events. b. Passengers are responsible for their belongings. The Company is not liable for any loss or damage to personal belongings.
6. Amendments to Booking: a. Any changes to the booking, such as pick-up/drop-off location or time, must be communicated to the Company in advance and are subject to availability.
7. Right to Refuse Service: a. The Company reserves the right to refuse service to any individual or group if they pose a threat to the safety or well-being of the driver or other passengers.
8. Complaints and Feedback: a. For any complaints or feedback, please contact our customer support team, and we will address your concerns promptly.
9. Governing Law and Jurisdiction: a. These terms and conditions are governed by the laws of [Haryana, India], and any disputes will be subject to the exclusive jurisdiction of the courts in [Haryana, India].
By using Hans Tour and Travels Cab Services, you acknowledge that you have read, understood, and agreed to these terms and conditions. If you do not agree with any part of these terms, please refrain from using our services.